Delivery and order tracking

Delivery

• Wrong delivery address
• Error in your order
• Damaged parcel
• Delivery charges outside mainland France and Corsica

Downloadable patterns

• When will I get my PDF pattern?
• Accessing my PDF pattern in my customer account

Tracking my order

• Status of my order
• How can I track my order?
• Finding my parcel number
• I haven't received my parcel
• The parcel was delivered when I was not home

Invoices

• The amount on my invoice is different from the order amount